Are you looking for better telecommunication services but don’t know how to identify the right provider and solution for your organization?
It is important to know what the role of a telecom agent is and the expertise they provide in helping you find the right telecom solutions at a competitive price.
No one wants a poor-performing telecom solution that hinders your employees’ ability to maximize their productivity.
Using a telecom agent will enable you to identify the full range of alternatives that are available to you and help you select the best solution for your organization.
Coeo knows how important a reliable telecom solution is to an organization and has partnered with many telecom agents that recommend our solutions.
We want you to know what a telecom agent is so you can leverage their expertise to identify the right solution for your organization.
By the end of this article, you will know what a telecom agent is, the benefits of using one, and if using an agent would be the right fit for your organization.
What is a telecom agent?
The telecom solutions and services market is large and complex with many providers offering a wide range of solutions.
Because of the size and complexity of the market, it can be difficult to purchase the best solutions for your organization without the assistance of an industry expert whose role it is to help organizations through the evaluation and purchase process.
A telecom agent is an independent consultant that helps an organization navigate the telecom and IT purchase process by understanding the needs of the organization and finding solutions that meet those needs.
Agents will negotiate the best possible price on your behalf while ensuring that the solution best meets your needs relative to the full range of alternatives that are available to you.
Benefits of using a telecom agent
Using a telecom agent will benefit many organizations looking for telecom solutions. Some of the benefits of using a telecom agent include:
Vendor consolidation
With a telecom agent, you can manage all of your solutions and services through a single point of contact.
If you receive your solutions through multiple providers, it can be difficult to manage these providers to ensure that they are working together.
When discrepancies occur, an independent third party can resolve these issues without the customer needing to identify where the breakdown or problem exists.
When working with an agent, it is easier to maintain your solutions since you will not have to manage multiple contacts.
This makes your customer experience much easier when solutions and services need to be updated or fixed.
Carrier agnostic
If your organization is evaluating solutions and services offered directly by the provider, they are less likely to present their solution in an objective manner.
Most agents are carrier agnostic meaning they recommend multiple providers and are much more willing to work with your organization to identify the provider that is best for your network.
An agent will give your organization an unbiased opinion to identify the right solution for your organization regardless of which solution may have the highest name recognition.
Knowledge
Another benefit of using a telecom agent is the expertise they have in the industry. A telecom agent stays on top of the industry and understands how to negotiate the best deal for your organization.
They will be able to help your organization find the right deal and can negotiate with providers and vendors whose solutions your organization may be interested in using.
Additionally, they may be able to identify ways to reduce installation times so you can use the solutions sooner if necessary.
Is using a telecom agent the right fit for your organization?
Using a telecom agent to identify the right telecom solutions can benefit almost any organization. However, there are some organizations that can benefit more from using a telecom agent.
If your organization already has internal IT expertise that knows what to look for and understands the market, a telecom agent may not add incremental value for your organization.
An IT team or internal IT expert may understand the market allowing you to utilize their expertise instead of using an agent to accomplish the same objective.
Alternatively, if you have limited or no IT expertise in your organization, you will benefit from using a telecom agent.
If you have an IT team or expert that is fully occupied by other strategic initiatives, it may be a good idea to utilize a telecom agent to supplement your internal resources in order to receive the focus required for the best decisions to be made.
Next steps to using a telecom agent
Now you know what a telecom agent is, the benefits of using one, and if using an agent is the best decision for your organization.
Using a telecom agent will help your organization migrate from poor-performing telecom services and solutions to higher-quality services and solutions that are the right fit for your organization.
No one wants to have a poor-performing telecom solution that negatively impacts employee productivity or efficiency.
Using a telecom agent to identify a telecom solution that is the best fit for your organization and delivered by the right provider will ensure an increase in employee productivity.
Coeo knows how important a reliable telecom solution is and has partnered with dozens of agents to deliver telecom solutions to organizations.
We want you to know what a telecom agent is so you can determine if your organization can benefit from using a telecom one.
If you would like to speak with our team to learn more about working with a telecom agent or ask any questions you may have about partnering with Coeo you can schedule an appointment.
Read these articles below to learn more about working with a telecom provider:
