If your organization has a poor-performing network or phone solution it may be a good idea to switch providers.
If you aren’t aware of the main reasons why organizations switch telecom providers, you may not be aware of the benefits that a higher-quality provider has to offer.
No one wants to have a poor-performing network or phone solution that negatively impacts the productivity of their employees.
Learning when and how to switch providers can lead to improved performance of your network and phone solution resulting in an increase in productivity.
Coeo knows how important reliable telecommunications solutions are to an organization and has improved the network and phone solution performance of thousands of customers.
We want you to know the reasons why organizations switch telecom providers so you understand when it’s a good time to evaluate other alternatives.
By the end of this article, you will know the four reasons why organizations switch telecom providers and, if appropriate, how to make that change.
Reasons why organizations switch telecom providers
If your organization is experiencing poor network performance or has a poor-performing phone solution, it may be a good idea to switch telecom providers to improve the return on the investment that you’re making.
Some of the reasons why organizations switch telecom providers include:
Saving money
Potentially the most important reason organizations switch providers is to save money. Most organizations are in business to make money so company expenses are typically always analyzed.
It is important to review the solutions you are using and the price you are paying for them. By doing this, you can determine if the quality of the solution is worth the price being paid.
After analyzing the solutions that make up your network and phone systems, you should research other providers and compare their prices to the price you currently pay for your solutions.
If there are significant differences between the price you pay and the prices offered by other providers, it may be a good idea to switch.
However, it is important to also evaluate the quality of services to ensure you’ll be receiving equal or higher-quality solutions.
Improve a poor-performing network
If your organization has a poor-performing network, it can negatively impact the productivity of your employees.
Your organization might experience a poor-performing network in a variety of ways including a slow or no internet connection or call breakups or drops if your phone solution relies on an internet connection.
If your employees rely on your network to perform day-to-day work tasks, they may be less productive because of a poor-performing network.
Switching providers may improve network performance and, as a result, enhance the productivity of your employees.
Improve a poor-performing phone solution
A poor-performing phone solution can lead to communication issues among employees or with customers.
Poor-performing phone solutions can lead to miscommunication with employees which can lead to a lack of productivity.
If your organization is experiencing frequent call breakups and drops, you may want to improve your phone solution by switching providers.
Additionally, poor communication with customers can damage customer relationships and lead to lost revenue.
If your organization is experiencing a poor-performing phone solution, you can switch providers to improve your solution and communication with employees and customers.
Better customer service
If your organization has trouble resolving service or quality issues with your provider, it can be difficult for your employees to stay productive while these issues are being resolved.
Larger providers may have worse customer service than medium and smaller-sized providers.
If you have a poor-performing solution and your situation is exacerbated by poor customer service or has not improved the performance of your solutions, it may be time to switch providers.
How to switch telecom providers
Switching telecom providers can be difficult and time-consuming. There are a few steps to switching telecom providers, however, that will make the process easier including:
Review your current contract
The first step to switching telecom solutions is to review your current contract to understand exactly when or for what reasons your organization can switch providers.
If your contract still has multiple years remaining, you may not be able to break your current contract without paying a significant fee.
Reviewing your contract will help you understand when your organization can switch providers and how much it costs to end the contract early.
Research new providers
Before reaching the end of the contract with your current provider, it is important to research alternative providers to determine which solutions best fit your organization’s needs.
Once you identify the new provider, you can begin coordinating with your current and future providers to begin the migration process.
Negotiate a contract with your future provider
Once you have identified your future provider, it is important to discuss the pertinent issues that need to be addressed.
These issues include implementation schedule, service level agreements, staffing, and key contacts, as well as any issues that were drivers in the decision to switch providers.
Letting your future provider know your organization’s needs will allow them to help you figure out the correct solution for your organization and help you customize your solution to meet the needs of your organization.
When negotiating the contract, it is important that the end date of your current contract lines up with the start date of your new contract to ensure there is no point where your organization is without service.
Migrate your organization to the new provider
It is important that your new provider migrates everything they need for your new solutions. For example, if you are switching phone systems, your new provider may need to port your numbers to the new solution.
It is important that you understand the timeframe it takes to migrate your network to the new solution before your old contract has ended so there is no point when your organization is without service.
Once your old contract has ended, your network has migrated to your new provider, and your new contract has begun, it is time for you to reap the benefits of your new solution.
Next steps to switching telecom providers
Now you know four reasons why organizations switch telecom providers and how to switch telecom providers.
This will help you determine if your organization will benefit from switching providers and how to do so if switching providers is beneficial.
No one wants to have poor-performing telecommunications solutions and experience call breakups or drops, a slow or unreliable network connection, or pay hundreds of thousands of dollars to repair and restore your network following a cyberattack.
Most organizations require a reliable network or phone solution to perform daily tasks. If your organization has a poor network or phone solution, it can result in a lack of employee productivity.
Coeo knows how important a reliable network and provider is to an organization and has helped migrate thousands of customers to our solutions.
We want you to know the reasons organizations switch providers and how to switch providers so you can determine if your organization will benefit from a new provider and how to switch providers if necessary.
If you would like to speak with our team to learn more about switching providers or ask any questions you may have you can schedule an appointment.
Now you know the reasons why organizations switch telecom providers and how to switch. Read this article below to learn what to do when your telecom service contract is ending.
