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Coeo Reputation Management and STIR/SHAKEN

Improve contact rates with customers and prospects by implementing reputation management and STIR/SHAKEN.

Improve Communication with Customers and Prospects with Reputation Management

Reputation management allows you to improve your organization's contact rate by maintaining your clean phone numbers. If your organization relies on call centers or users within your organization to call customers and prospects, it is important to optimize the use of your phones using Coeo's reputation management to experience increased answer rates and better communication with these groups.

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Improved Contact Rate

Maintaining your numbers and keeping them clean will improve your organization’s ability to reach customers and prospects. If your organization uses reputation management for your phone numbers, you will see increased call delivery and answer rates.
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Better Employee Efficiency and Satisfaction

Employees who make calls can increase their efficiency and the chances of speaking to a prospect by using reputation management. This improves the chances for users to meet quota and enhances employee satisfaction making them more willing to stay at their jobs longer.
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Maintain compliance

By using reputation management, your organization will understand which numbers are marked as spam to avoid compliance violations and the potential fines and legal consequences that follow.
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Use Coeo's Reputation Management, and STIR/SHAKEN to Improve Contact Rates

Using these solutions from Coeo allows you to improve contact rates to have more conversations with customers and prospects. 

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Improve Contact Rate

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Better Insight Into Phone Number Status

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Better User Efficiency

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Maintain Compliance

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Call Authentication

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Call Transmission and Verification

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Using Reputation Management and STIR/SHAKEN

Below are some of the features and benefits of using Reputation Management and STIR/SHAKEN.

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Better Insight into Phone Number Status

Reputation management enables you to view which numbers are marked as “clean” and which are flagged as spam.

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Better Lead Management

When you understand the status of your phone numbers, you can shut off numbers marked as spam and use additional numbers that are already identified as “clean” for a better chance at a successful conversation.

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Industry and FCC Compliant

Using reputation management ensures your organization will know which numbers are marked as spam to avoid compliance violations. The FCC has also mandated that STIR/SHAKEN be implemented into US phone solutions.

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Better User Efficiency

Reputation Management and STIR/SHAKEN ensure users increase their efficiency and chances of speaking to a prospect. This improves the chances for users to meet quota and enhances employee satisfaction.

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What is Reputation Management, and STIR/SHAKEN?

To learn more about Reputation Management and STIR/SHAKEN, check out the articles below.

Coeo Customer Talking on Phone

Eliminate Issues Related to Caller ID Spoofing or Robocalls with STIR/SHAKEN

Caller ID spoofing and robocalls can be made to the phones in your network making employee efficiency and productivity difficult to maintain. Implementing STIR/SHAKEN framework into your phone solution can help eliminate these issues.

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Call Authentication

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Automatic Call Blocking

If the STIR/SHAKEN solution detects a call is spam or fraudulent, it will automatically block the caller so your organization does not have to manually block each number that is flagged as spam or fraudulent. 
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Calling Analytics

STIR/SHAKEN analytics allows your organization to view the numbers that have been marked as spam or fraudulent and ensures you understand how frequently these calls are being made. 
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What our customers are saying

"We have thousands of numbers and were having trouble porting to Teams until we engaged Coeo.  Once Coeo Connect was installed our ports and conversion to Teams was seamless and without issue.  They saved me weeks of stress!"

VP IT, YMCA Retirement Fund

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"I strongly recommend Coeo to anyone interested in connecting to Teams and improving your communications.  They were great!  Thank you for your help! "

Ryan Potts , Owner - Partner, Brotschul Potts LLC

Users

"We expedite passports and visas for global travelers. Calls must connect with our agents.  Coeo helped consolidate multiple solutions into one contact center solution.  They did a great job designing and supporting a very reliable system. "

Expedited Travel

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Your Biggest Questions, Answered

Before you make a decision on reputation management and STIR/SHAKEN we want to answer as many questions as you may have.

How long does it take to get a phone number protected for the first time?

What is the pricing model for Reputation Management?

Does my organization have visibility of number analytics?

Does Reputation Management still work for providers like Mint Mobile or Cricket Wireless instead of AT&T, Verizon, or T-Mobile?

How does Coeo verify and protect my business’s calling identity?

Improve Phone Performance and Contact Rate

A reputation management solution will help your organization reach more customers and prospects. Reputation Management and STIR/SHAKEN improve caller ID accuracy and contact rates, enabling more conversations with customers, prospects, and partners.

Speak with one of our experts by clicking the button to ask any questions you have about reputation management and STIR/SHAKEN. 

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