What is Webex Calling and Is it Appropriate for Your Organization?

Is your organization having challenges with its current phone solution? If you are currently using a traditional phone solution that is not connected to the internet to make and receive calls, it can lack scalability and flexibility and be expensive to manage and maintain.

Additionally, your traditional phone solution may lack the performance needed for high call quality.

If your current phone service has unreliable phone performance, it can be difficult to efficiently communicate with customers and cause ineffective collaboration among employees.

For this reason, it is important to understand what Webex Calling is. Reading this article will help you determine whether it might be a good solution for your organization

Coeo understands how important reliable phone performance is to an organization's ability to communicate reliably internally and with customers. We have delivered thousands of cloud phone solutions like Webex to improve their phone performance and call quality.

By the end of this article, you will understand what Webex Calling is, the benefits of using Webex Calling, and whether it is the right solution for your organization.

What is Webex Calling?

Webex Calling is a cloud-based phone solution that enables organizations to make and receive calls over the internet using the Public Switched Telephone Network (PSTN). It offers enterprise-grade features like call forwarding, call recording, and auto-attendant.

The solution also seamlessly integrates with Webex video meetings and direct messaging features, enabling remote workers to collaborate more effectively.

Because it is a cloud-based solution, Webex Calling allows users to make and receive calls from any internet-connected device, including smartphones, laptops, desktops, and tablets.

Webex provides strong security features to protect communications over the cloud and prevent attacks such as toll fraud. Encrypted voicemail as well as audio and video streams ensure that these attacks do not occur with your phone solution.

Webex Calling also integrates well with other business applications such as Google Workspace apps and Microsoft Teams for a more efficient workflow.

The benefits of using Webex Calling

Now you understand what Webex Calling is. However, it is also important to understand the benefits of using the solution so you can determine whether it is a good choice for your organization. The benefits of using Webex Calling include:

Improved flexibility

Webex Calling eliminates the need for traditional on-premise PBX systems that require hardware installation. Not only are PBX phone solutions more expensive to manage and maintain, they are also less flexible.

Webex Calling improves flexibility by connecting to the PSTN through the cloud to make and receive calls eliminating the need for physical hardware and enabling users to take calls from anywhere with a connection to the internet.

Reliable enterprise-grade features

Webex Calling includes enterprise-grade features including voicemail, call forwarding, call recording, and auto-attendant. Advanced features such as call queues, hunt groups, and Interactive Voice Response (IVR) can be added to the solution.

These features help improve the efficiency of your phone solution enabling callers to experience better customer service over the phone.

Seamless integration with Webex Meetings and Messaging and other business applications

Webex Calling integrates seamlessly with Webex Meetings and Messaging for a fully unified collaboration experience.

Webex Calling also integrates with Microsoft 365 and Google Workspace applications improving overall productivity by streamlining workflows.

Cost efficiency

A Webex Calling solution is connected to the cloud so it eliminates the need for hardware. This makes the solution cost-effective by avoiding the hardware costs and costs to maintain the hardware.

Scalability

Webex Calling improves the scalability of your phone solution. Cloud phone solutions enable you to scale easily with your growing organization by seamlessly adding phones with flexible licensing and deployment options.

Improved business continuity

Webex Calling provides support for automatic failover connectivity to ensure uninterrupted communication. This helps organizations with business continuity.

Failover support helps maintain business operations during network outages and helps support hybrid deployment options for businesses making the transition to the cloud.

Is Webex Calling the right solution for your organization?

Now you understand what Webex Calling is and the benefits of using Webex Calling. However, it is also important to understand whether it is the right solution for your organization.

If your organization is looking to update its phone solution by migrating it to the cloud, Webex Calling may be a good choice.

If your organization is looking for better scalability and flexibility for its phone solution, migrating to the cloud using a Webex Calling solution may also be a good choice.

Additionally, Webex Calling may be a good solution for your organization if your current phone service is too expensive to maintain because of the outdated hardware involved. Webex Calling will help save money with better cost efficiency.

However, if your organization does not have any performance issues with its current phone service, Webex Calling may not be needed.

Determining whether Webex Calling is the right solution for your organization

Now you understand what Webex Calling is, the benefits of the solution, and whether it is the right solution for your organization. This will help you determine if your organization should invest in a Webex Calling solution.

No organization can afford to have an outdated, poor-performing phone service that hinders communication internally among employees and with customers. This can result in productivity challenges and damage customer relationships, leading to lost revenue.

However, understanding what Webex Calling is and the benefits of using it will help you determine whether it is the right solution to solve these challenges.

Coeo understands how important reliable phone performance is to maintain communication internally and with customers and has delivered thousands of cloud phone solutions to improve phone performance and communication challenges.

We want you to understand what Webex Calling is so you can determine whether it is the right solution for your organization.

If you would like to speak with our team to learn more about Webex Calling or ask any questions you may have you can schedule an appointment.

Now you know what Webex Calling is, read the below article to learn about the cloud phone solutions Coeo offers.

• 3 Cloud-based Phone Solutions Offered by Coeo