If you are experiencing poor call quality when using your phone system, you likely have trouble communicating with customers or employees working remotely or in other office locations.
This can result in poor productivity, lost customers, and reduced revenue if your phone system does not improve.
A cloud phone system can be an improvement to your current call service. However, it is good to know the pros and cons of the service before determining if a cloud phone system is right for your organization.
Coeo has delivered thousands of cloud phone systems and knows how important a good calling service is to an organization.
We want you to know the pros and cons of cloud phone systems so you can determine if it is right for your organization.
By the end of this article, you will know what a cloud phone system is and the pros and cons of the service.
What is a cloud phone system?
A cloud-based phone system is a phone system delivered entirely over the internet.
Cloud-based phone systems are delivered by a third-party phone service provider and are connected to the internet rather than a traditional phone line.
Most cloud phone systems are managed by the phone service provider but in some cases, you can manage or partially manage the system in partnership with your phone service provider.
This allows you to have more flexibility to personalize your solution while not being required to manage the phone system yourself or manage it with the assistance of your managed service provider.
Pros and cons of a cloud phone system
There are advantages and disadvantages to having a cloud phone system. Knowing the pros and cons will help you determine if the service is right for your organization.
Pros of a cloud phone system
Cloud phone systems can bring many benefits to an organization. Some of the pros of having a cloud phone system include:
Low cost
Cloud phone systems are generally less expensive than other phone options on the market. This is mostly due to the lack of hardware needed for the phone system.
Because cloud phone systems rely on the internet to make and receive calls, there is very little hardware to pay for.
This is an advantage for organizations looking to save costs or looking for many phone connections.
Since there is no additional hardware needed, your organization will not have to pay as much as some phone services charge.
Better flexibility
Because cloud phone systems have no need for a physical connection, only a connection to the internet, you have much more flexibility regarding where you can make and receive calls.
This makes it much easier to make calls in a remote work environment. With traditional phone connections, it can be much more difficult to make calls remotely since it is much more inefficient to move your phone.
The lack of physical phone lines gives you the ability to access your phone system from anywhere in the world as long as there is a stable internet connection.
Scalability
Cloud phone systems are highly scalable. Because there is no need for hardware to install with the phones, it is quick and easy to add or disconnect phones when needed.
This can be very beneficial to an organization that is rapidly growing or downsizing.
Because it is so easy to scale your phone system up and down, your growing or shrinking organization will be able to easily add or take away phones as needed.
Easy management
Cloud phone systems are easy to deploy, manage, and maintain. With the lack of complex hardware, it is easy to set up and there is little to manage and maintain.
In addition, most of the software that is used by the cloud phone system is maintained through automatic updates.
This is an advantage to organizations that don’t have an IT function or don’t want to distract their IT organization from other responsibilities because there is little that needs to be managed after deployment.
Cons of a cloud phone system
With any product or service, there are pros and there are cons. Some of the cons of cloud phone systems include:
Internet dependency
One of the major disadvantages of having a cloud phone system is that it depends on a stable internet connection in order to execute quality calls. Cloud phone systems rely on a good internet connection to operate.
If you have a poor internet connection, chances are you will experience call breakups or even dropped calls.
Security concerns
When your organization relies on a public network such as the internet, there will always be security concerns. Making sure to secure your voice network is important to avoid being a victim of a cyberattack.
Next steps to purchasing a cloud phone system
Now you know what a cloud phone system is and the pros and cons of the service. This will help you make a better decision on whether this type of phone service is best for your organization.
Without understanding the pros and cons of a cloud phone system, you may not know enough about the service to make an educated decision on it.
Knowing the pros and cons allows you to weigh the different issues and determine if a cloud phone system is right for your organization.
Coeo has delivered thousands of cloud phone systems to customers and knows how important a good calling service is to an organization.
We want to make sure you have information on cloud phone systems so you can better understand them before purchasing one.
If you would like to speak with our team to talk about cloud phone systems or ask any questions you may have you can schedule an appointment.
Now you know the pros and cons of cloud phone systems. Read this article to learn the differences between on-premise and cloud phone systems:
