You may be looking to purchase a cloud PBX phone system as a way to upgrade your current phone system. Before you purchase a cloud PBX phone system, you should understand the potential problems so you can determine if it is a good fit for your organization.
Most services and solutions have benefits that can help your organization as well as problems that your organization should understand before purchasing. Learning about these problems will allow you to prepare for them and mitigate them when they arise.
Coeo has delivered thousands of cloud PBX phone systems and knows how important a good calling service is to an organization.
We want to make sure you know the potential problems of cloud PBX phone systems so you know how to mitigate these problems and determine if the service is the right fit for your organization.
By the end of this article, you will know what a cloud PBX phone system is, the three potential problems you might experience with a PBX phone system, and ways to avoid and combat these problems.
What is a cloud PBX phone system?
A cloud-based phone system is a phone system delivered entirely over the internet. Cloud-based phone systems are delivered by a third-party phone service provider and are connected to the internet rather than a traditional copper wire phone line.
Most cloud phone systems are managed by the phone service provider but in some cases, you can manage or partially manage the system in partnership with your phone service provider.
This benefit allows you to have more flexibility to personalize your solution while also not putting a lot of time into managing the phone system yourself with the assistance of your managed service provider.
3 Potential Problems of a Cloud PBX
There are a variety of problems with a cloud PBX system. It is important to understand these problems in order to mitigate them and determine if a cloud PBX is the right solution for your organization.
1. Internet issues
Because cloud PBX phone systems are connected to the internet, it will be difficult for your cloud PBX to perform properly if you do not have a reliable internet connection.
If your cloud PBX phone system has a poor internet connection, you may experience poor call quality, call breakups, or even call drops. It is important you have a reliable internet service in order to avoid challenges with your cloud PBX phone service.
2. Security
Another potential problem with cloud PBX systems is security issues. Because your phone system will be handled entirely over the internet, it can be vulnerable to cyberattacks if you do not have the proper security.
Since the internet is a public network accessed by millions of users every day, your phone system can be a victim of a cyberattack if it is not secure.
Voice network security is often overlooked however, it is equally important to protect voice systems as it is to protect other internet-related solutions.
Cyberattacks, like toll fraud, can penetrate your voice network and cost your business hundreds of thousands of dollars.
Toll fraud takes place when a cybercriminal gains access to your phone system and makes artificially-generated calls.
These calls are purposely made to expensive rate numbers costing your organization significant amounts of money as a result. Organizations spent over $9 billion in 2021 due to toll fraud losses making it one of the most expensive types of cyberattacks.
3. Need for upgraded equipment
In many cases, your current PBX phone system can be migrated to the cloud by using your existing phones and other equipment. However, there are certain situations where this isn’t a feasible option.
Because a cloud PBX phone system is a relatively new technology, some older phones and equipment such as routers may be outdated and incompatible with the technology. This would result in your business having to purchase new equipment.
Making sure to update the firmware of your router is also important for additional features and fixes to be compatible with your cloud PBX phone system.
Ways to avoid and combat problems with your cloud PBX
Knowing the problems that can arise with having a cloud PBX phone system is important. It is also important to know how you can combat and avoid these specific problems.
One way to avoid poor performance with your cloud PBX phone system is to test your internet connection. If you have a poor internet connection, chances are you will have a poor-performing cloud PBX.
It is important to test your internet connection and upgrade your router if necessary to obtain a stronger internet connection before purchasing a cloud PBX phone system.
When it comes to using the internet for your phone system, security risks can be a big concern for organizations. It is important to understand what your provider can offer your organization when it comes to security.
An SBC can be a helpful tool to secure your voice network. SBCs can be thought of as a firewall for your voice network. They monitor traffic coming in and out of your voice network to determine if any traffic is malicious.
Having an SD-WAN network can also help secure your voice network. An SD-WAN is an overlay network and can be used to help secure your network and calling service.
Finally, knowing what equipment you have before you purchase a cloud PBX phone system is also important.
Once you report what equipment you have to your future cloud PBX service provider, they will be able to tell you if the equipment you have is compatible with the service.
Next steps to purchasing a cloud PBX phone service
Now you know what a cloud PBX phone system is, the three potential problems you may experience with it, and ways that you can avoid and combat those problems.
This will help you understand what to expect before purchasing a cloud PBX phone system and determine if it is the right fit for your organization.
If you do not understand these problems then you might be surprised when problems arise following your purchase.
Coeo has delivered thousands of cloud PBX phone systems to customers and knows just how important it is to have the right phone system for your company.
We want to make sure you know the potential problems of a cloud PBX phone system so you know how to fix them when problems arise.
If you would like to speak with our team to talk about the problems of a cloud PBX phone service or ask any questions you may have you can schedule an appointment.
Read these articles below to learn more about cloud PBX:
