If your organization is utilizing a poor-performing phone service, it can lead to communication issues with customers and among employees. This can cause efficiency and productivity issues that lead to lost customers and revenue.
For this reason, it is important to have a reliable phone solution with minimal call breakups and drops.
Understanding what Microsoft Teams Operator Connect is and the features and functionality of Operator Connect with Coeo will help you determine whether Operator Connect is the right solution for your organization.
Coeo understands how important a reliable phone service is and has delivered thousands of Microsoft Teams phone solutions to organizations to improve their phone performance.
By the end of this article, you will understand what Microsoft Teams Operator Connect is, the features and functionality of Operator Connect with Coeo, the different plans that Coeo offers, and whether Operator Connect with Coeo is the right solution for your organization.
What is Microsoft Teams Operator Connect?
Microsoft Teams Operator Connect is a solution that enables organizations to connect their existing phone infrastructure to the Public Switch Telephone Network (PSTN) through qualified Telecom Service Providers to make and receive calls.
Moving your existing phone service to Operator Connect enables you to make calls through Microsoft Teams rather than needing another online connection. This enables you to save money by continuing to use your existing phone system and infrastructure.
Operator Connect also enables you to connect your solution with certified operators, such as Coeo, directly to Microsoft Teams. These operators are certified by Microsoft to provide Operator Connect phone solutions to organizations.
The features and functionality of Operator Connect with Coeo
Now you understand what Microsoft Teams Operator Connect is. However, it is also important that you understand some of the features and functionality of Operator Connect with Coeo so you can determine whether it is a good solution for your organization.
Some of the features and functionality of Operator Connect with Coeo include:
DIDs
A Direct Inward Dial number (DID) is a phone number that enables callers to reach specific employees directly without having to go through an automated attendant, call center, or reception desk.
This results in greater productivity and efficiency by enabling customers to call employees directly. Operator Connect with Coeo enables you to add DID numbers if, necessary.
CNAM
CNAM stands for Caller ID Name and is the information that is shown when a call is made from that specific phone number.
CNAMs are typically not standard across providers. However, an Operator Connect with Coeo phone solution enables you to include CNAMs of your phone numbers.
Fully redundant SBCs
A Session Border Controller (SBC) is a dedicated software or hardware device that controls how phone calls are initiated, conducted, and terminated on a voice-over-Internet Protocol (VoIP) network.
The SBCs that are included with Coeo’s Operator Connect solution include redundancy so they incorporate multiple connections to maintain uptime by surveying all of the connections to ensure that the most reliable one is used when phone calls are made.
The Microsoft Operator Connect plans that Coeo offers
Coeo has recently launched an enhanced Operator Connect phone solution. You can learn more about Operator Connect with Coeo by visiting our Operator Connect solutions page.
Coeo offers Operator Connect in two packages. It is important to understand these two calling plans and the differences between them so you can determine which plan is best for your organization.
The first calling package that Coeo offers is the Unlimited calling plan which costs $6.50 per user per month and includes features such as DIDs, CNAM, and SBCs.
The second package is the Pay as You Go package which costs $2.85 per user per month but does not include the features and functionality that the Unlimited calling plan provides. Instead, these features and functionality are priced and sold separately.
Is Microsoft Teams Operator Connect with Coeo the right solution for your organization?
Now you understand what Microsoft Teams Operator Connect is, the features and functionality of Operator Connect with Coeo, as well as the different packages that Coeo offers.
However, it is also important to understand whether Operator Connect with Coeo is the right solution for your organization.
If your organization is experiencing poor phone performance, Operator Connect with Coeo may be the right solution for your organization to improve performance and avoid call breakups and drops.
If your organization requires all of the features and functionality of Coeo’s Operator Connect phone solution, the Unlimited calling plan may be the better solution for your organization.
However, the Pay as You Go Operator Connect calling package may be the better choice if your organization does not require all of the functionality that Coeo’s solution offers and instead wants to choose the features it needs the most.
Determining whether Operator Connect with Coeo is the right solution for your organization
Now you understand what Microsoft Teams Operator Connect is, the features and functionality of Operator Connect with Coeo, the plans Coeo offers, and whether Operator Connect with Coeo is the right solution for your organization.
This will help you determine whether your organization should invest in Coeo’s Operator Connect phone solution.
If your organization is experiencing poor phone performance resulting in call breakups and drops, it can be difficult to remain efficient and productive.
Additionally, poor phone performance can damage relationships with customers and eventually lead to lost customers and revenue.
Understanding what Microsoft Teams Operator Connect is and the features and functionality of Operator Connect with Coeo will help you determine whether it is a good solution for your organization to improve phone performance.
Coeo understands how important reliable phone service is and has delivered thousands of Microsoft Teams phone solutions to organizations to help improve phone performance, customer communication, and productivity.
If you would like to speak with our team to learn more about Coeo’s Microsoft Teams Operator Connect packages or ask any questions you may have you can schedule an appointment.
Now that you understand what Microsoft Teams Operator Connect is and the features and functionality of Operator Connect with Coeo, read this article to understand the differences between Coeo Connect and Operator Connect with teams to determine which is better for your organization:
