If your organization is dealing with poor phone performance, it can lead to communication issues that result in damaged business relationships with customers. This can lead to lost customers and revenue.
Additionally, if your organization does not have a disaster recovery plan in place, it can be difficult to continue business operations after a major disruption. Disasters often cause extended downtime which can lead to productivity and communication issues.
Microsoft Teams Operator Connect can help improve your organization’s phone performance and reliability and deliver disaster recovery capabilities. These capabilities enable users to avoid the problems of poor-performing phone solutions as well as those that do not incorporate disaster recovery.
Coeo understands how important disaster recovery is and has delivered thousands of phone services and other solutions that incorporate disaster recovery capabilities to help organizations continue business operations after a disaster occurs.
By the end of this article, you will understand what Microsoft Teams Operator Connect is, how it can provide disaster recovery, and whether it is a good solution for your organization.
What is Microsoft Teams Operator Connect?
Microsoft Teams Operator Connect is a solution that enables organizations to connect their existing phone service to the Public Switch Telephone Network (PSTN).
Moving your existing phone service to Operator Connect enables you to make and receive calls through Microsoft Teams. This enables you to save money by continuing to use your existing phone system and infrastructure.
Operator Connect also enables you to connect this solution directly to Microsoft Teams using certified operators. These operators are certified by Microsoft to provide Operator Connect capabilities to organizations.
Many organizations looking to use Microsoft Teams Operator Connect select Coeo Solutions, for example, from their list of certified operators to manage and deliver this solution.
The ways Microsoft Teams Operator Connect can help improve disaster recovery
All organizations can be subject to some sort of disaster and if not prepared, may lose its functioning systems. This will negatively impact the productivity of the organization and its communication with customers.
A disaster is any sort of event that causes adverse effects to your business and customers and disrupts normal business operations.
Disasters such as cyberattacks, equipment or network failure, power outages, and natural disasters can all negatively affect your organization.
Disaster recovery capabilities help organizations get their network up and running after a disaster takes place so they can continue normal business operations.
Microsoft Teams Operator Connect is one of the best solutions to get phone service back up and running following a disaster enabling business operations to continue.
Some of the ways that Microsoft Teams Operator Connect contributes to disaster recovery include:
Cloud-based architecture
Microsoft Teams Operator Connect uses Microsoft’s cloud infrastructure to make and receive calls.
As a result, if your physical infrastructure is damaged or experiences an outage of some kind, communication services remain operational through the Microsoft cloud infrastructure.
In addition, if an outage were to take place caused by a disaster, Operator Connect fails over automatically to a backup connection maintaining operations and communication while minimizing downtime.
Improved business continuity
Microsoft Teams Operator Connect solutions are connected to the cloud enabling users to access and use communication tools from any location with an internet connection.
Because of this, users can continue using Microsoft Teams Operator Connect for voice and video calls even after a disaster occurs by relocating and working remotely from any location with an internet connection.
Microsoft Teams Operator Connect allows your organization to maintain communication even when you are experiencing downtime, enabling you to maintain business continuity during disasters.
Enhanced scalability and flexibility
After a disaster takes place, organizations often see an uptick in remote workers. With Microsoft Teams Operator Connect, organizations can enhance scalability and flexibility to support a larger number of these remote workers.
Additionally, if a disaster were to take place, you may experience an increase in call volume when communication with customers is needed to inform them of the disaster.
Operator Connect provides flexibility and enables you to scale your solution without the need to add or move physical infrastructure to support these changes.
Is Microsoft Teams Operator Connect the right solution for your organization?
Now you understand what Microsoft Teams Operator Connect is and the ways it can help with disaster recovery efforts. It is also important to understand whether Microsoft Teams Operator Connect is the right solution for your organization.
If your organization is looking to improve phone performance to better communicate with customers, a Microsoft Teams Operator Connect solution may be a great choice.
Microsoft Operator Connect may also be a good solution if your organization is looking to migrate its phone solution to the cloud.
If your organization is looking to improve business continuity enabling your phone solution to remain functional during and after a disaster takes place, a Microsoft Teams Operator Connect solution may be the right solution.
However, if your organization already has a cloud-based phone solution that is flexible and scalable enough to remain active while experiencing a disaster, you may not need an Operator Connect solution.
Additionally, if your organization wants full control of your phone system and prefers to manage the solution in-house, a Microsoft Teams Direct Routing solution may be the better alternative.
Determining whether Microsoft Teams Operator Connect is a good solution for your organization
Now you understand what Microsoft Teams Operator Connect is, the ways it helps improve disaster recovery efforts, and whether it is the right solution for your organization. This will help you determine whether you should invest in the solution.
No organization can afford to experience extended downtime following a disaster. If you are unable to communicate via phone, it can lead to frustrated customers and damaged business relationships. This can result in lost revenue.
Coeo understands how important disaster recovery is and has helped thousands of organizations improve their disaster recovery efforts by delivering network and phone solutions to help avoid extended downtime and maintain business operations.
We want you to understand what Microsoft Teams Operator Connect is and the ways it improves disaster recovery so you can determine whether it will help improve your disaster recovery efforts.
If you would like to speak with our team to learn more about how Microsoft Teams Operator Connect improves disaster recovery efforts or ask any questions you may have you can schedule an appointment.
Now that you understand what Microsoft Teams Operator Connect is and how it improves disaster recovery efforts, read this article to understand the differences between Microsoft Teams Direct Routing and Operator Connect:
