How COEO Serves the Forgotten 5,000

If your organization is smaller than a Fortune 1,000 company but still uses large carriers for your phone or network services, you may have experienced subpar service, slow response times, and/or outdated solutions.

Many of the large carriers pay the great majority of their attention to Fortune 1,000 size organizations with minimal attention on the rest of their customer base. We call this group the “Forgotten 5,000”.

If this is similar to the experience you’ve had with your current carrier, you may be in this group and it may be time to explore other options.

COEO understands how important reliable phone and network performance is and has helped thousands of organizations transition from larger carriers to our service to improve their overall performance and customer support experience.

COEO delivers world-class solutions and service to all its customers regardless of their size ensuring the Forgotten 5,000 companies receive the same support and service as our Fortune 1,000 customers.

We want you to understand how COEO serves the Forgotten 5,000 so you can determine whether using COEO as your carrier is the right choice for your organization. By the end of this article, you’ll have the information to make this decision.

The ways COEO serves the Forgotten 5,000

COEO realizes that everyone’s business needs the same high level of attention regardless of the size of the company. COEO serves the Forgotten 5,000 with consistent support and service when most larger carriers may not.

We have built a business model that treats mid and small-sized businesses the same as Fortune 1,000 companies. Some of the ways that COEO serves the Forgotten 5,000 include:

Fully managed solution

One of the ways COEO serves the Forgotten 5,000 is by providing them with a fully managed solution. This benefits smaller companies by managing their solution for them when they lack full IT teams or have IT teams focused on other initiatives.

COEO also offers a “Bring Your Own Carrier” model enabling you to transition your existing phone service from your current carrier to COEO where we’ll manage the service for you.

For example, if you transition your AT&T service to COEO, COEO will take full responsibility for all customer service enabling your customer to communicate any issues or problems through COEO, rather than AT&T.

This will help resolve any issues faster since COEO provides industry-leading customer service.

Transitioning your previous carrier makes COEO responsible for the billing and support of the services being used, enabling you to consolidate providers, when appropriate, to migrate or replace your current solutions with COEO.

If you choose to partner with COEO, the only time you need to interact with the underlying provider is when there are issues with the service infrastructure. For example, if fiber needs to be installed, the underlying carrier would be responsible.

Having COEO provide and support all your solutions enables you to utilize best-in-class providers while communicating with a single point of contact to resolve any issues that may occur.

COEO provides a dedicated support team

COEO provides all customers, including the Forgotten 5000, with a dedicated team to implement and manage their solutions and help with any issues that may arise. A dedicated team that COEO provides your organization typically includes a/an:

Account manager

A dedicated account manager will serve as the single point of contact for all the needs of your organization. This single point of contact makes resolving issues or having questions answered much faster.

Having a single point of contact enables your organization to reach out to one contact who knows your account instead of having to introduce your account to someone new each time you call COEO.

Project Manager

COEO will also provide you with a project manager who has responsibility for the onboarding process.

The project manager will ensure your organization has everything it needs during the implementation process and will provide you with any pertinent information on the account while it is being set up.

Engineering and support

COEO's engineering and support team will help train your organization and your customers on how to use the services once they are installed. COEO's engineering and support team will help manage the services and resolve issues that may come up.

Is using COEO as your provider a good decision for your organization?

Now you understand how COEO serves the Forgotten 5,000. However, it is also important to understand whether working with COEO is a good decision for your organization.

If your organization is not a Fortune 1,000 company receiving service from a larger carrier, you may not be receiving the support and service necessary for reliable performance from your phone and network solutions.

This can lead to productivity challenges resulting in lost customers and revenue. If your organization is part of the Forgotten 5,000 and is looking for better service and support for your network and phone solutions, working with COEO may be a good solution to solve these challenges.

However, if your organization is already receiving reliable support and service from your current carrier, working with COEO may not be necessary.

Determining whether using COEO is a better choice for your organization

Now you understand the ways that COEO serves the Forgotten 5,000 and whether using COEO as your provider is a better choice for your organization. If your organization is in the Forgotten 5,000 category, this article will help you determine if you should transition to COEO as your provider.

No organization can operate effectively with poor customer support and network and phone performance from their providers. This will result in decreased employee productivity and efficiency which can lead to lost customers and revenue.

To avoid these issues with your current provider, it is important to understand how COEO serves the Forgotten 5,000. Understanding this will help you determine whether your organization should consider COEO as its provider.

COEO understands how important reliable support and network and phone performance are and wants you to understand how COEO can help mitigate these issues for organizations underserved by the larger carriers.

If you would like to speak with our team to learn more about how COEO serves the Forgotten 5,000 or ask any questions you may have you can schedule an appointment.

Now that you understand how COEO serves the Forgotten 5,000 and whether COEO is the right provider for your organization, read this article to understand the benefits of using Coeo as a telecom provider:

• The Benefits of Using COEO as Your Telecom Provider