If you choose the wrong managed service provider or choose a service that doesn’t fit with your organization, you could run the risk of feeling buyer’s remorse.
Once you have pinned down a managed service provider, it is important that you read about the service that the provider uses before purchasing to avoid feeling buyer’s remorse.
If you are looking to purchase a UCaaS service you want to make sure you do enough research on it before making a purchase.
Researching the service will only benefit you in the end and help you decide if it is a good fit for you.
Additionally, not every service is the same from provider to provider so researching the managed service provider’s service is just as important as analyzing the service itself.
Coeo has sold thousands of customers our UCaaS service and knows that not every organization is different. We want to make sure you know all about our UCaaS service so you can decide if our platform is right for you.
By the end of the article, you will know what UCaaS platform Coeo uses and why, as well as some of the different features of the platform.
What UCaaS platform does Coeo use?
Coeo uses MaX UC, a platform offered by Metaswitch, as its UCaaS service.
Metaswitch is a vendor partner of Coeo’s, meaning that Metaswitch supplies our UCaaS software program and communication software that we deploy, manage and operate in Coeo's Datacenter.
Unified Communications as a Service (UCaaS) is a cloud-based phone system that provides an all-in-one communications package to clients.
It provides a cloud-based business phone system with the ability to utilize anywhere and at any time.
Unified communication means the integration of multiple communication tools such as voice calling, video conferencing, instant messaging (IM), and content sharing into a single, streamlined service to improve user experience and productivity.
Past businesses communication practices required a on-premise PBX that required separate devices such as phones, desktops, and laptops that specialize in different tasks.
Merging all these technologies into one cloud platform is part of what makes UCaaS so easy to use.
If you would like to know more about UCaaS, check out our UCaaS Buyer's Guide for more information:
The 4 features of MaX UC
With the MaX UC platform, there is a lot of flexibility in the choices you have.
There are a lot of features and options you can choose from to personalize your platform and meet the needs of your organization without paying for what you don’t need.
The features below are part of our base package given to you no matter the seat you choose.
Unified Communication
The UC in UCaaS stands for Unified Communications and allows for increased productivity and optimize business processes.
The whole idea of UCaaS is to put this idea into action by merging various forms of communication into one platform.
This makes it easier on your organization because it allows you to work more efficiently and be more flexible when it comes to working inside or outside the office.
Zoom and Microsoft Teams are two of the most well-known UCaaS platforms and have become increasingly popular over the last two years.
Instant messaging, video conferencing calls, and voice calls are integrated into one platform with UCaaS.
This allows for efficiency within the workplace where all of your communication tools can be found in one application.
Personalization
Because MaX UC has different levels of seats that you can purchase, you can purchase all of the different features you need without the ones you don’t.
Not only can you personalize what you want out of your UCaaS solution by picking the different seats depending on the features you need, but you can also pick the cost your organization can afford.
There are four MaX UC seats that your company can choose from Basic, Standard, and Premium.
These different seats provide different features you can use as well as different prices so that you can personalize the service itself as well as the cost.
Security
With a secure and managed connection from your managed provider, you can ensure that your voice will be as secure as possible without being a victim of toll fraud.
Toll fraud is an often overlooked kind of cyber-attack when a cybercriminal gains access to your phone system to make artificially generated calls.
These calls are then purposely made to expensive rate numbers and a part of the revenue is then given to the cybercriminal. Organizations spent over $9 billion in 2021 due to toll fraud losses.
MaX UC is an end-to-end, secure, and reliable solution. Your service provider delivers a high-speed reliable connection over a secure and managed network.
Ability to integrate multiple devices
MaX UC has a desktop and a mobile application. This gives you the ability to integrate multiple different devices such as your desktop, laptop, phone, or tablet.
This allows you to use the application on whatever device you see necessary giving you tons of flexibility when certain devices may not be available.
For instance, if you are in the office on your desktop or laptop and the WIFI goes out, you can continue to work and make calls on your phone.
In another situation, if you have a video conference call with multiple people, you may be better off using your laptop.
MaX UC allows you to be extremely versatile. With the ability to integrate MaX UC with any device, you don’t necessarily need to have desk phones integrated for each employee.
Next steps to making a decision on UCaaS
Now you know what platform Coeo uses to sell its UCaaS service and a little bit about the platform. Learning about the platform and some of the features that it offers is important before purchasing.
The feeling of buyer’s remorse is an unwelcome feeling and can cost you a lot of time and money.
When investing in your company, it's important to do as much research as possible to avoid the feeling of buyer’s remorse.
Coeo has sold thousands of UCaaS services to customers and knows just how important it is to research a platform before committing to and purchasing a service.
We want to make sure you know all about our UCaaS service so you can decide if our platform is right for you.
If you would like to speak with our team to learn more about UCaaS or ask any questions you may have you can schedule an appointment. 
Now that you know the features of MaX UC, read our UCaaS Buyer's Guide to learn more about UCaaS and the MaX UC platform:
