If your organization has a poor-performing phone solution that results in communication issues with customers, it can lead to damaged business relationships. No organization can be successful if communication with its customers is poor.
Poor communication with customers can lead to lost business and revenue. To avoid this issue, it is important that your organization has a reliable phone service to communicate and interact with customers most efficiently.
Microsoft Teams Operator Connect will improve the overall performance of your phone system to avoid the issues caused by poor communication.
Coeo understands how important reliable phone service is and has delivered thousands of phone service solutions to customers to improve their phone reliability and performance.
By the end of this article, you will understand what Microsoft Teams Operator Connect is, the benefits of using it, and whether it is the best choice for your organization.
What is Microsoft Teams Operator Connect?
Microsoft Teams Operator Connect is a solution that enables organizations to connect their existing phone service to the Public Switch Telephone Network (PSTN).
Moving your existing phone service to Operator Connect enables you to make calls through Microsoft Teams rather than needing another online connection. This enables you to save money by continuing to use your existing phone system and infrastructure.
Microsoft has a list of certified Telecom Service Providers that organizations can choose from that provide the Operator Connect solution.
Based on the benefits that they offer their customers, organizations looking to use Microsoft Teams Operator Connect can select Coeo Solutions from their list of certified operators to manage and provide this solution.
If you would like to speak with our team to learn more about Microsoft Teams Operator Connect or ask any questions you may have you can schedule an appointment.
The benefits of using Microsoft Teams Operator Connect
Almost every organization can use Microsoft Teams Operator Connect to improve their phone performance and reliability. However, it is important to understand what the benefits of the solution are so you can determine whether it is the best choice for your organization.
The benefits of using Microsoft Teams Operator Connect include:
Enhanced reliability and performance
One of the main benefits of a Microsoft Teams Operator Connect solution is the enhanced reliability and performance of the service.
Since Operator Connect is provided and managed by a Microsoft-certified operator, organizations benefit from high-quality phone service with the expertise of qualified providers.
In addition, Microsoft Teams operators typically provide organizations with Service Level Agreements (SLAs) to ensure consistent quality of service for their solution.
Simplified Telephony Management
Another benefit of using Microsoft Teams Operator Connect is the simplified telephony management.
Operator Connect enables organizations to use their current phone system with Microsoft Teams without the need for complex, on-premise infrastructure, making the infrastructure easier to manage.
Less costly
Operator Connect also enables your organization to save money. As mentioned above, Operator Connect does not require organizations to purchase expensive on-premise infrastructure. This reduces the cost of the overall solution.
Additionally, most operators that provide Operator Connect offer various plans that users can choose from. This enables you to choose the plan that best meets your organization’s needs while also enabling you to stay within your budget.
Faster Deployment
Another benefit of Microsoft Teams Operator Connect is the ability to deploy the solution faster.
Unlike Microsoft Teams Direct Routing, Operator Connect does not require complex and time-consuming configurations associated with Direct Routing and other phone solutions.
Additionally, IT users and providers can easily assign phone numbers and manage call features within the Microsoft admin portal. Microsoft also makes it easier to port existing phone numbers to Teams.
Seamless integration and user experience
Operator Connect enables users to make and receive calls from the Teams interface and integrates with chat, video calls, and other collaboration tools, providing a seamless communication experience for users.
Using the regular Microsoft Teams interface enables users to navigate the calling features through a familiar interface eliminating the need for your organization to receive extensive training before using the service.
Is Microsoft Teams Operator Connect the best choice for your organization?
Now you understand what Microsoft Teams Operator Connect is and the benefits of using it. However, it is also important to determine whether Operator Connect is the best choice for your organization.
If your organization is dealing with poor phone performance that results in communication issues, Operator Connect may be a good choice to improve the performance and reliability of your phone service.
Operator Connect may also be a good choice if you are looking for more simplified management and to have your solution managed by your provider.
If your organization is looking to save money on your phone service, an Operator Connect solution may be the best choice for your organization to decrease the cost.
Additionally, if your organization is looking for more than just a phone service with chat and video call features, an Operator Connect solution may be the best choice for your organization to provide seamless integration and user experience.
However, if your organization is looking to fully manage your phone service and wants full control over it, an Operator Connect solution may not be the best choice since it is managed by the operator.
Alternatively, Microsoft Teams Direct Routing may be the better choice for your organization to manage the phone service internally.
Determining whether Microsoft Teams Operator Connect is the best choice for your organization
Now you understand what Microsoft Teams Operator Connect is, the benefits of using the solution, and whether it is the best choice for our organization. This will help you determine if your organization should invest in an Operator Connect solution.
No organization can afford to have a poorly performing phone solution that results in poor communication with customers. This can lead to damaged customer relationships that can result in lost customers and revenue.
Microsoft Teams Operator Connect will improve your phone solution to avoid these issues.
Coeo understands how important reliable phone performance is and has delivered thousands of Microsoft Teams solutions to customers to improve their phone performance and communication.
We want you to understand what Operator Connect is and its benefits so you can determine whether it is the best choice for your organization to improve phone performance.
If you would like to speak with our team to learn more about Microsoft Teams Operator Connect or ask any questions you may have you can schedule an appointment.
Now that you understand what Microsoft Teams Operator Connect is and the benefits of using it, read this article to understand the differences between Microsoft Teams Direct Routing and Operator Connect:
