Additional Charges and Fees
The Standard Terms and Condition, Master Service Agreement, Sales Order Form, Tariffs, Acceptable Use Policy, Service Level Agreement and the Services listed below, are all incorporated by reference.
RespOrg Charges. In addition to usage charges, the following charges are applicable when Customer chooses Coeo as its RespOrg for 1-8XX Service.
$1.00
$1.50
per Toll Free Number
$1.00
$1.50
per Toll Free Number
$0.00
$75.00
per Toll Free Number
$0.00
$100.00
per Order
$50.00
$50.00
Carrier Pass Through
Per payphone originated Call regardless of call completion
Carrier Pass Through
Per payphone originated Call regardless of call completion
$1.00
$1.00
$0.00
$0.00
$50.00
Carrier Pass Through
Carrier Pass Through
$1.50
$1.50
$75.00
$100.00
$50.00
per Toll Free Number
per Toll Free Number
per Toll Free Number
per Order
Per payphone originated Call regardless of call completion
Per payphone originated Call regardless of call completion
Toll Free
Time of Day Routing (Holiday Routing)
- Routing of calls changed based on predetermined times or dates
- $50 NRC
- $20 MRC
Toll Free
Area Code Routing (Geographic Routing)
- Routing of Toll Free based on the incoming call’s area code
- $50 NRC per Toll Free / $20 MRC Per Toll Free
Toll Free
Percent Allocation
- Allocating Toll Free calls amongst Customer’s existing Toll Free numbers
- $50 NRC Per Toll Free / $20 MRC Per Toll Free
Toll Free
Ring to Change
- Change in phone number to which Toll Free number rings.
- $5.00 per Toll Free
Toll Free
Area Code Blocking Change Order
- Restrict calls made from specified area codes to Toll Free numbers
- $5 NRC Per Order / $20 MRC Per Toll Free
Toll Free
Block
- Restrict calls from payphones or specific telephone numbers
- $50 NRC Per Order / $20 MRC Per Toll Free
Toll Free
Cancellation
- Cancelling Toll Free Numbers
- $25 NRC Per Order
Wireless Data
Usage Overage
- 1 GB Data Plan - data usage above 1 GB is rated at an additional charge of $.04 per MB
- 10 GB Data Plan - data usage above 10 GB is rated at an additional charge of $.04 per MB
DID Charges
Coeo will provide DID service to terminate communications from third party end users to Customer’s premise. The service will include, at the customer’s option direct inward dial (DID) services plus customer controlled local number portability (LNP) processes and Calling Name Delivery (CNAM). The prices for DID service are as follows.
$.75
$0.00
$1.50
$1.00
$2.00
$10.00
$.75
$1.50
$2.00
$0.00
$1.00
$10.00
“Vanity” Number Surcharges are in addition to the standard or SMS-Enabled DID charge, and include DIDs that consist of (1) any number ending with three or four consecutive numbers (e.g. 312-878-5222 or 312-878-2222); (2) Any number ending in “00” (e.g. 312-878-4300); or (3) any other DID as predetermined by Coeo.
Local Number Portability
The following LNP pricing and rate structure applies to port-ins for all current and future Coeo Markets:
$20.00
$2.00
$5.00
$150.00
$400.00
$100.00
$20.00
$2.00
$5.00
$150.00
$400.00
$100.00
“Snap-back” fees are incurred when a TN is ported due to Customer error or Customer requests a TN not be ported after porting has already taken place. Snapback requests must be done within twenty-four (24) hours of the port. However, Coeo provides no guarantee that a Snapback request will be successful. Customer is responsible for the Snapback fee regardless of whether the Snapback was successful or not. Customer is not responsible for Snapback fees if Coeo was responsible for the port error.
Calling Name Delivery Service (CNAM)
The following prices apply to each DID with CNAM delivery service. In addition to the MRC there is a $.006 charge on each call that is delivered with CNAM.
$1.25
$1.25
Coeo Moves, Adds and Changes Charges:
Ethernet, Dedicated or MPLS Service
General Change Order
- General changes to dedicated service not specifically listed herein
- $50 NRC Per Order
Ethernet, Dedicated or MPLS Service
Change Order Modification
- Modification to change order already placed and not completed
- $50 NRC Per Order
Ethernet, Dedicated or MPLS Service
Trunk Group Configuration Change Order
- Change in trunk group configuration
- $100 NRC Per Order
Ethernet, Dedicated or MPLS Service
Trunk Group Configuration Change Order
- Change in trunk group configuration
- $100 NRC Per Order
Ethernet, Dedicated or MPLS Service
Emergency Outage Reroute Order
- Re-route dedicated or SIP traffic
- $150 NRC Per Order
Ethernet, Dedicated or MPLS Service
Additional Rate Centers (Max 5)
- Adding additional rate centers to multi-exchange services. Maximum of 5 rate centers, not including the rate center for the circuit service location
- $50 MRC per Rate Center
Ethernet, Dedicated or MPLS Service
Additional Rate Centers (6+)
- Adding additional rate centers to multi-exchange services that result in six or more rate centers.
- $375 MRC
Ethernet, Dedicated or MPLS Service
FOC/Turnup Reschedule Order
- Rescheduling the firm order commitment date (FOC) or rescheduling the turn-up date with Coeo prior to the scheduled date
- $150 NRC per Circuit; $5 NRC per SIP Trunk or Concurrent Path
Ethernet, Dedicated or MPLS Service
Expedite Installation Order
- Request to expedite the installation of service. Coeo cannot guarantee a specific date of installation.
- $500 NRC
Ethernet, Dedicated or MPLS Service
Circuit Protocol Change Order
- Changing a dedicated circuit protocol (e.g., NI1 to NI2).
- $100 NRC per circuit
Ethernet, Dedicated or MPLS Service
Circuit Regroom Order
- Re-grooming a dedicated circuit from one service type to a new service type (e.g. PRI to SIP, Dedicated Internet Access to MPLS)
- $500 NRC per Circuit
Ethernet, Dedicated or MPLS Service
Circuit Change Order
- Change in dedicated circuit, including configuration changes, adding and deleting channels, increasing and decreasing capacity, etc. Does not apply to circuit re-grooms.
- $300 NRC Per Circuit, First 2 Hours / $25 NRC per Circuit , per additional hour
Ethernet, Dedicated or MPLS Service
Circuit Move Order
- Change in service location of circuit.
- $750 NRC per Circuit
Ethernet, Dedicated or MPLS Service
Order Cancellation
- Cancellation of circuit order following the effective date of the service agreement and prior to circuit Installation.
- $750 NRC Per Circuit (More than 48 Hours notice), $1,500 NRC per Circuit (48 Hours Notice)