Discover the Features, Price and Value of Coeo’s Products and Services

This is an automated receptionist that is specifically tailored to meet the needs of a small business.  Allows for a customizable schedule allowing businesses to define separate menus to be played outside business hours.  Easy transfer calls by dialing a number or name thus reducing the need for a live receptionist.

The agent dashboard displays calls in queue, wait time, call details including originating queue.  The supervisor dashboard displays calls in queue, agent activity, transcriptions of calls, allows supervisors to view many reports to view and download detailed statics on performance.

There are many features for supervisors, but the most common are monitor, whisper, barge-in, agent wrap-up, customizable agent status codes and customizable disposition codes. 

Disposition codes are used to determine how the agent handled a call. This may be things like ‘Sold Yellow Widget’, ‘Sold Blue Widget’, etc. Supervisors can create many disposition codes per ACD group.

Allows supervisors to silently monitor an agent and speak to the agent without the caller hearing, as well as the ability to barge into the call as a full 3-way conference.

Yes, Coeo SIP Trunking solutions are compatible with most popular PBX systems including Alcatel, Avaya, Asterisk, Cisco, 3CX, Mitel, FreePBX and many more.

For both SIP Trunking and Coeo Connect for Microsoft Direct Routing you can use Coeo SIP Trunking Portal to manage your trunks, signaling IPs, route labels, DID and Toll Free Inventory, as well as add and port numbers.

Call bursting enables you to continue making and receiving calls beyond the included number of SIP Trunks or Concurrent Calls without buying additional trunks. If subscribed to the service Coeo allows for call bursting on our Metered SIP Trunk product.

If you have mission critical requirements, Coeo has geographically dispersed data centers and SIP infrastructure, to route voice traffic anywhere in the event of a disaster or failure of equipment. 

SIP is transmitted over the internet and security is of the utmost importance. Session Border Controllers (SBC) are required to act like a voice firewall to successfully block unwanted security breaches. Typically customers will either purchase directly from Ribbon, Audio Codes or Cisco or Coeo can provide as a managed service to the customer. These SBCs can also turn SIP into PRIs or POTs lines for legacy PBXs that cannot handle SIP.

Pricing presented above reflects a 36 month agreement. Please contact sales if you require a shorter or longer term agreement.

If you have an existing firewall that is performing to your satisfaction there is not a need to deploy these services. We do not bundle these products as each site and customer is unique in their firewall requirements. Both UTM and NGFW can easily be added to any location at any time.

We have developed a solution that allows an IP address to seamlessly move from one session to another without any disruption in data integrity. What that means is that if you are transmitting a voice call and one internet connection goes down, the IP address moves to the backup internet connection and the call never drops. Therefore you never lose a customer conversation. This is a very unique feature that the competition cannot replicate.

We give both options depending on your company’s specific needs for an operating expense or a capital expenditure. The SD-WAN routers can be bundled into the solution for a monthly recurring price or sold for a one time cost. Monthly recurring costs are associated with each bundle to provide the service, maintenance and full management of your SD-WAN solution.

Yes the equipment has High Availability software available to link together two SD-WAN routers to fail over to each other in the event the router goes out of service. The license for HA is ½ the price of the original bundle.

Yes, if your company purchases internet services (Fiber, Broadband, LTE or 5G) from Coeo, we will install, monitor, manage and remediate any issues on the circuits. Our systems allow us to find the best internet options that meet your objectives.  Under this situation your company would be under a Fully Managed SD-WAN + Internet Solution with Coeo running point for you.

Pricing presented above reflects a 36 month agreement. Please contact sales if you require a shorter or longer term agreement.

If you have an existing firewall that is performing to your satisfaction there is not a need to deploy these services. We do not bundle these products as each site and customer is unique in their firewall requirements. Both UTM and NGFW can easily be added to any location at any time.

We have developed a solution that allows an IP address to seamlessly move from one session to another without any disruption in data integrity. What that means is that if you are transmitting a voice call and one internet connection goes down, the IP address moves to the backup internet connection and the call never drops. Therefore you never lose a customer conversation. This is a very unique feature that the competition cannot replicate.

We give both options depending on your company’s specific needs for an operating expense or a capital expenditure. The SD-WAN routers can be bundled into the solution for a monthly recurring price or sold for a one time cost. Monthly recurring costs are associated with each bundle to provide the service, maintenance and full management of your SD-WAN solution.

Yes the equipment has High Availability software available to link together two SD-WAN routers to fail over to each other in the event the router goes out of service. The license for HA is ½ the price of the original bundle.

Yes, if your company purchases internet services (Fiber, Broadband, LTE or 5G) from Coeo, we will install, monitor, manage and remediate any issues on the circuits. Our systems allow us to find the best internet options that meet your objectives.  Under this situation your company would be under a Fully Managed SD-WAN + Internet Solution with Coeo running point for you.

Yes IP Address can be purchased in a variety of combinations that start with 1 and up to 256 IP Address.  Additional monthly charges apply.

We pride ourselves on delivering services to customers that maximize uptime.  Coeo strongly urges each customer to evaluate your disaster requirements and at a minimum purchase two connections at critical locations in the event one fails.  Starting recommendation would be 1 high quality fiber circuit and 1 broadband or 5G circuit for failover.  We can procure all options for you nationwide.

You can increase the speed of your circuits at any time to meet the changing needs of your organization.

A symmetrical internet connection offers the same upload and download speeds, so if you get 500 MB symmetrical internet you can simultaneously download and upload at 500 MB.  An asymmetrical internet connection does not have equal download/upload speeds.  A 100/10 means you will receive 100 MB download speed and only 10 MB upload speed.  The upload speed is what most companies are concerned about when interacting with data.