The Challenge with too Many Providers Managing Your Network

Most businesses today would not be able to survive if they suffered a lapse in their internet connection or data services. Sadly, when something does happen with the network, it can be a challenge to figure out what happened and how to fix it. One of the reasons why this might be a problem is that there are too many providers involved. In some situations, this is also referred to as having “too many cooks in the kitchen.” When there are too many providers involved in a single network, it can be hard to identify where the problem is, making it challenging to figure out how to fix it.

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What Is the Problem with Too Many Providers?

Some companies might think that it is good to have multiple providers for various network and IT issues because this creates a redundancy. In reality, this creates a convoluted system that can be hard to fix when something goes wrong.

First, this creates a financial headache. There are multiple invoices coming in from every provider. Some of the issues this problem might create include:

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It is hard to keep track of which bills are coming from where

The contracts start and end at different times, making it hard to figure out who needs to be renewed when

There are fees associated with each bill and the structure might be different for every provider, making this issue hard to follow

This also places a lot of stress on the accounting department

Every provider starts pointing fingers at everyone else, saying it isn’t their problem, it is someone else’s

The customer is serving as the man in the middle, spending countless hours on hold only to be told the problem is somewhere else

Outages end up taking much longer to resolve, which costs the business money

The reality is that providers cannot see what the problem looks like for either the customer or other providers. Therefore, it is challenging to resolve service outages.

Who Suffers from Too Many Providers?

Almost anyone in any industry might encounter a situation where there are too many providers. This can happen in healthcare, finance, engineering, manufacturing, and countless other industries as well. Some of the most common examples of this problem at work include:

Healthcare systems might have different providers for internet and voice connectivity

Financial systems might have redundant service centers in place; however, it can be hard to figure out where the problem exists if something goes down

Manufacturing companies might have different providers for their data connections and phone lines

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How Is This Problem Fixed?

The best way to deal with this problem is to consolidate all of these systems under a single provider. When there is one comprehensive provider that can provide both internet services and voice connectivity, this makes it easier to interpret what is happening with the network. Some of the advantages include:

There is a single bill that is familiar and transparent every month

There is a single point of contact when something goes wrong, eliminating the finger-pointing

The customer does not have to worry about fixing network issues as there is a dedicated support team that can see everything and solve outages quickly

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Rely on the Team from Coeo Solutions

Coeo Solutions provides comprehensive network solutions to businesses in all industries. In addition to acting as a single provider and point of contact for all network issues, Coeo Solutions can still provide dual and tertiary redundancies for a network, ensuring that businesses maximize their uptime. Furthermore, Coeo Solutions also hosts its own equipment, ensuring that customers never have to worry about calling a third-party if something goes wrong.

If you would like to learn more about how Coeo Solutions can help you address your network connectivity and outage issues, give us a call today! We would be happy to talk to you about our services!

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