If your organization has a poor-performing phone system, it can be difficult for your employees to remain productive and maintain communication with co-workers and customers.
As a result, your organization may lose customers and revenue.
If your organization is looking for a new phone system, it can be difficult to find the right phone system for your organization with so many options available on the market.
It is important you understand the issues with using a VoIP phone system so you can determine if it is a good fit for your organization.
Coeo has delivered VoIP phone systems to thousands of customers and knows how important a reliable phone service is to an organization.
We want you to understand the problems with a VoIP phone service so you can determine if it is the best solution for your organization.
By the end of this article, you will know what a VoIP phone service is, the problems with using a VoIP phone system, and if VoIP is a good fit for your organization.
What is a VoIP phone system?
Voice over Internet Protocol (VoIP) is a technology that uses IP protocol to allow you to make and receive calls over the internet. VoIP can also be referred to as Hosted VoIP or a cloud-based phone system.
Driven by the acceptance of the remote work environment, VoIP has become more prominent and is used by many organizations throughout most industries.
VoIP is connected to the internet so it requires little to no hardware at your physical location making it an easier solution to use in a remote work environment.
A traditional PBX phone system requires hardware to be installed at your location making it more expensive and requires space for the hardware to reside which also results in greater expenses.
However, a VoIP provider only needs to install an SBC at the location which is managed by that provider.
VoIP technology can be connected to your phone system by dedicated fiber or a broadband internet connection.
A VoIP connection is integrated into your phone system by a VoIP provider that manages the hardware and services from their data centers.
VoIP technology functions by taking your analog signal and converting it to a digital voice signal that is then sent to your VoIP provider.
The VoIP provider receives this signal and connects it to the Public Switch Telephone Network (PSTN), allowing you to make and receive calls over the internet.
Problems with using a VoIP phone system
Though VoIP phone systems have become the main communication tool that most organizations are migrating to, there are still some potential problems that can arise as a result of using a VoIP phone system.
Some of the problems with using a VoIP phone system include:
● Poor internet performance
VoIP phone systems rely on the internet to make and receive calls. As a result, if you have poor internet or your internet is down, you will notice poor performance with your phone system.
A poor internet connection can result in call breakups and drops. It is important that your organization has a strong and stable internet connection before investing in a VoIP phone system.
● Power outages
Since your VoIP phone service is connected to the internet, if there is a power outage, your phones will likely go down as well.
Your VoIP phone system can connect to the internet in multiple ways. However, if it is connected via a WIFI connection, you will lose connection to the internet during a power outage.
Similarly, depending on the phones you use, they may also require power and will be unusable during a power outage.
However, if you use wireless phones, you may still be able to use your VoIP phone system during an outage with a reliable internet connection.
Many VoIP providers allow you to use your cellphone with your VoIP system and make and receive calls from your cell phone.
In this case, you can make and receive calls from your cell phone while using a data service since your WIFI will be down during a power outage.
Is VoIP a good fit for your organization?
VoIP is quickly becoming the primary communications model for many organizations.
Traditional phone services are becoming obsolete and cloud-based phone services are the new technology that most organizations are switching to.
VoIP is a good fit for your organization if you are ready to upgrade your phone system.
Cloud-based technology has become the main solution not just for phone systems but for almost everything else in the telecommunications space.
If your organization still has a traditional phone system, you may not have a reliable phone service and you may be overpaying for that phone service.
Next steps to determining if VoIP is a good fit for your organization
Now you know what a VoIP phone system is, the potential problems with using a VoIP phone service, and whether it is a good fit for your organization.
This will help you determine if your organization should move to a VoIP phone system.
A poor-performing phone service can negatively affect the performance and efficiency of your employees.
With poor communication between employees and customers, your organization can lose customers and revenue as a result.
Understanding the potential challenges of VoIP phone systems will help prepare your organization for any potential issues should you choose to install a VoIP phone service.
Coeo has delivered thousands of VoIP phone systems to customers and knows how important a reliable phone service is to an organization.
We want you to know the potential problems with VoIP so you can determine if it is the right fit for your organization.
If you would like to speak with our team to learn more about VoIP phone systems or ask any questions you may have you can schedule an appointment.
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