If your organization is dealing with a poor-performing phone solution, it can cause communication issues that result in a lack of productivity by your employees.
Poor-performing phone solutions often cause call breakups and drops on internal and external calls adversely affecting business results in a variety of ways.
However, it can be challenging to select the most appropriate phone solution to resolve these issues with so many available options on the market.
If you are evaluating Coeo as your new cloud phone provider, it is important to understand the differences between Coeo Connect and MaX UC so you can determine which one is the best alternative for your organization.
Coeo knows how important a reliable phone system is to an organization and has delivered thousands of cloud-based phone solutions to organizations to improve their organization’s communication.
We want you to understand the differences between Coeo Connect and MaX UC so you can determine which cloud phone solution from Coeo is the best fit for your organization.
By the end of this article, you will understand the differences between Coeo Connect and MaX UC and which is better for your organization.
The differences between Coeo Connect and MaX UC
While both are cloud-based phone solutions offered by Coeo, there are a few differences between the two that may make one solution a better fit than the other.
The differences between Coeo Connect and MaX UC include:
Different platforms
The first and maybe biggest difference between the two solutions is that they utilize completely different platforms.
Both solutions are technically part of the Microsoft family of products. Microsoft Teams was developed by Microsoft and MaX UC was developed by Metaswitch which is now owned by Microsoft.
Coeo Connect uses Microsoft Teams telephony and MaX UC has its own separate application under the same name.
Both platforms enable you to use any device that connects to the internet such as a laptop or cellphone to use instant messaging, voice calling, and video calling.
However, one of the differences in features is that MaX UC allows you to transfer to different devices mid-call.
Voice calling
Coeo Connect with Microsoft Teams is more of a traditional cloud-based phone solution and focuses more on the phone service component of the solution.
Conversely, MaX UC is a UCaaS platform so it focuses more on Unified Communications.
While both solutions offer instant messaging, video conferencing, and voice calling, MaX UC provides more of a holistic focus on those communication tools rather than Coeo Connect which focuses more on the phone solution.
Integration with other applications
Coeo Connect uses Microsoft Teams as its platform so it is easy to integrate it with other Microsoft applications such as Microsoft Outlook and Microsoft Edge.
However, outside of Microsoft applications, there are very few applications you can integrate Microsoft Teams with.
On the other hand, since MaX UC is a unified communications platform, it can integrate with over 100 different CRM applications from Salesforce, Microsoft applications, and Zoho.
Cost
Another difference between the two solutions is the price.
Coeo Connect charges $10 a month per user while MaX UC charges between $21.99 and $34.99 a month per user depending on which version of the solution best meets your needs.
Coeo offers additional UCaaS licenses that are less expensive than the MaX UC solution but the less expensive licenses do not come with the MaX UC platform, desktop, and mobile applications.
Each UCaaS license varies in features and is priced accordingly.
Which solution is the best fit for your organization?
While both solutions will benefit most organizations, one of the solutions may be more beneficial than the other depending on the organization’s needs.
If your organization is looking for a solution that focuses more on the unified communications aspect of the service instead of just the voice component, MaX UC may be the better solution for your organization.
Additionally, if your organization is looking to integrate your solution with multiple other CRM applications such as Salesforce, you may find that MaX UC is the better solution for you.
Conversely, if you are looking to focus your solution more on the voice service, Coeo Connect from Microsoft Teams may provide better results for your organization.
Additionally, if your organization is looking for a less expensive solution, Coeo Connect may be a better choice for your organization since it is significantly less expensive than the MaX UC platform.
Further, if your organization does not use additional CRM tools or does not want them integrated into your solution, or your organization only uses Microsoft tools and applications, Coeo Connect with Microsoft Teams is likely a better alternative.
Next steps to determine which solution is the best fit for your organization
Now you understand the differences between Coeo Connect and MaX UC and which solution is the best choice for your organization.
This will help you determine which phone solution your organization should purchase so you do not make a poor buying decision
No organization should use a poor-performing phone solution that results in poor communication. In addition, if your organization does not understand the different phone solutions Coeo offers, you may select the option that doesn’t best meet your needs.
Coeo knows how important a reliable phone solution is to an organization and has delivered thousands of phone solutions to organizations to improve their communication issues.
We want you to understand the differences between Coeo Connect and MaX UC so you can determine which solution is the best fit for your organization.
If you would like to speak with our team to learn more about cloud phone solutions or other telecommunications products and services or ask any questions you may have you can schedule an appointment.
Now you understand the differences between Coeo Connect and MaX UC and which one is the best fit for your organization.
Check out our UCaaS Buyer’s Guide to learn more about UCaaS and MaX UC so you can determine if it is the right fit for your organization:
